Home > Terms & Conditions

Terms & Conditions

Payment

Security

Processing an order on Von Gutenberg Couture Online is simple and safe. After you have entered your personal details on our server the secure socket layers (SSL) will encrypt them then transmit them for authorisation by real time card processors AuthorizeNet Gateway. We do not handle or see your card details during the order process, insuring our customers are provided with the safest online shopping experience possible.

Pricing

All our prices are in US dollar

Payments by credit or debit card

We accept most major credit cards. Payments can either be made via the online page checkout on our secure website or you can email us to process your payment via cc card or paypal for you.

Payment by cheque or postal order

Simply process the order through the one page checkout and select "payment by cheque or postal order", then send your cheque/postal order made payable to Greenstone Ventures Inc. to us. We will not process the order until the payment has been received.

Alternatively you can contact us to discuss your requirements.

Payments by PayPal

Simply process the order through the one page checkout and select payment by "PayPal", then follow the instructions on-screen.

Alternatively you can contact us to discuss your requirements.

 

Returns and Refunds

Goods can be returned, within 14 days of receipt* for an exchange or a full refund for any reason. Simply email us providing the following details:



  • Order number
  • Name of item(s) you wish to return
  • Reason(s) for your return (not obligatory but this will help us)

Full instructions on how to return the item(s) will be supplied by us very quickly. Before sending goods back to us, please wait for our reply because unexpected returns (where these rules have not been followed) can cause delays, or possibly mean that your return hasn't been received by us.
We will reimburse the full cost of return postage where goods are found to be faulty you will be responsible for the return shipping and packing costs where goods are not faulty.


Please review the following exceptions to our returns policy:



  • We will not issue a refund where the item is returned to us in a used condition. All worn items, washed, marked, affected by odors including cigarette smoke or had any tags removed are non-returnable and will be sent back to you. Please leave all tags in place until you are sure the garment fits.
  • All bespoke and made to order products are non-returnable as they are made to a specific for the customer and will not be re-sellable. All notifications to cancel bespoke orders must be given in writing within 24 hours of placing the order, before production work starts on it.
  • We will not issue a refund for Hosiery items (stockings and tights) unless the packaging is unopened and intact.
  • Goods purchased with a credit note or voucher may only be returned in exchange for a credit note to the value of the total sale price paid by the customer.
  • We only make refunds to the card originally used to place the order.

Von Gutenberg Couture Online cannot accept responsibility for the loss of damage of products and packages that a customer sends back to us - so we advise that you opt for signed for Special or Recorded Delivery retaining your record/proof of tracking and postage details. Please ensure your parcel is sealed correctly and securely and is clearly labeled.

We make a big effort to contentiously package your order, so we ask you to take the same care if you decide to return it to us. To avoid unnecessary creasing, which can damage some fabrics irreparably please take great care to fold the garments neatly.

Due to the high quality of the garments we sell most of our returns are size exchanges. If you are ever uncertain about sizing the best way to avoid this happening is to contact us before you order to get expert advice. We endeavor to reply to all such requests very rapidly

* The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 14-day period commences from the original day delivery was attempted.

Returns from overseas customers

Our payments are processed in US dollar. You may see a discrepancy in the amount refunded if the rate changes bet wine the date of the order and the date of the refund. Such variants are governed by the banks and beyond our control and could result in your refund being more or less than you paid.

Returns of items from outside the US

The customer will be liable to pay all applicable taxes or customs charges on goods returned from outside the US. To avoid these charges you must clearly write Garment Returned Zero Value on the customs declaration.

Wholesale Returns

When you receive your wholesale goods, please check them carefully for any faults or discrepancies. Von Gutenberg Couture will replace all faulty/damaged wholesale goods with an identical item upon receipt of the original damaged/faulty item(s).

Inner Sanctum will not replace any wholesale goods that have been found to have been willfully damaged or tampered with.

Return Address


Greenstone Ventures Inc., 60 Union Street, Newark, NJ 07105 USA


If you would like to ask any further questions regarding returns, please contact us.

 

Delivery


Delivery Charges

We offer worldwide delivery on all Von Gutenberg Couture items. Alos for all other shopping cart items we offer a range of different options to choose from.  Our system is connected to all the major postal service providers, offering you up to the minute live rates.

Courier Service

If you require your order to be delivered urgently please let us know and we’ll find the best possible price and service for you. For products we hold in stock we can dispatch them to you within 2 working days. 

Speed

For products we hold in stock we aim to dispatch them within 24 hours. Please take note of each item’s delivery time, this is clearly stated in the options field on the product page.

Please consider the times stated are estimates and may vary slightly. You can track the progress of your order when you log into your account.

Discretion

All our orders are dispatched discreetly without company branding. Additionally there is no pricing info included in the package, so the lucky recipient of a gift from you will not know how much you’ve spent.

Elegance

We offer a beautiful gift-wrapping service, please contact us for details.


If you have any questions regarding our delivery services, please contact us.